Journalist Aaron Glantz tells Terry Gross about the backlog of benefits-related paperwork at offices for the Department of Veterans Affairs:
If you go into any VA office you’ll see stacks and stacks of paper, giant manila envelopes going up to the ceiling sometimes into the hallways. The VA inspector general reported that at the office in Winston-Salem, N.C. there was literally so much paperwork in the office that it was inhibiting the structural integrity of the building. The frustrating thing is President Obama and the VA repeatedly say that they’re solving this problem and they’ve spent … half a billion dollars so far to launch this computer system, but then when you look at the reality on the ground you see that it has only been deployed to fewer than half of the offices … and that in those offices a very small number of claims are actually in the computer system. It’s full of bugs. There have been a lot of problems and the agency has not really been able to get it off the ground in a way that it can make a meaningful difference for veterans.
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